Customer Relations Job Caerphilly area,Wales UK,Customer Service/HelpDesk

Customer Relations Consultant - Caerphilly

Full time position, excellent benefits, salary of £25,710 plus bonus

We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:

Managing a portfolio of customer cases via various channels (telephone, email, letter)
Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service
Ensuring first-time resolution for customer issues to meet and exceed their expectations
Supporting the retention of business by delivering high-quality support to customers

This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the success of the phs Group. If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you!

Your role as a Customer Relations Consultant at phs Group

Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention
Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations
Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group
Consistently achieving and exceeding targets
Proactively offer enhanced customer experiences and increase revenue by selling additional products/services
Compile information to improve overall customer experience through feedback to the business

In return for your commitment and expertise at phs Group you'll benefit from:

A full-time position as part of a great team, working Monday to Friday
Rewarding salary and bonus available
Access to Virtual GP for you and your family
No weekend or evening working
Hybrid working after 6 months
Real savings with major supermarkets and retailers through amazing employee discounts with
Free Parking on-site so no parking costs
Excellent careers opportunities
23 days holiday plus bank holidays off
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...

Apply today, with your CV, and please feel free to review our website for further information.

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