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Customer Relations Specialist — Hybrid, 1st-Time Resolution
Job in
Caerphilly, Caerphilly County, CF83, Wales, UK
Listed on 2026-08-17
Listing for:
PHS Group Ltd.
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
phs Group is hiring a Customer Relations Consultant in Caerphilly to join our head office team. You will manage a portfolio of customer cases via calls, emails and letters, working with Account Managers to deliver exceptional service and first-time resolution.
The role emphasizes retention, problem solving and profitable customer care, with strong emphasis on customer experience improvements. The position is full-time with a rewarding salary of £25,710 plus bonus, no weekend/evening shifts, and
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