Administration Services Co-ordinator

Bureau Services Co-Ordinator - hybrid position in central Cardiff with an excellent benefits package.

An exciting permanent opportunity for a proactive and detail-oriented Administration Services Co-Ordinator to join a growing team. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and delivering outstanding customer service.

In this role, you'll manage a portfolio of client accounts, ensuring data is accurate, queries are resolved efficiently, and billing issues are proactively addressed. Working closely with clients, suppliers, and internal teams, you'll play a key role in maintaining portfolio performance, reducing risk, and delivering a seamless customer experience.

Key Responsibilities

Manage and maintain a portfolio of client accounts.

Investigate and resolve billing queries and account issues.

Ensure client records and portfolio data remain accurate and complete.

Work collaboratively with internal teams and external stakeholders to resolve issues and improve service delivery.

Identify opportunities to streamline processes and enhance customer outcomes.

What We're Looking For

Strong organisational and communication skills.

Excellent attention to detail and problem-solving abilities.

Experience managing customer accounts, queries, or administrative processes.

Proficiency with Microsoft Excel and relevant systems.

A proactive, customer-focused approach and the ability to manage multiple priorities.

Please Apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy