Customer Service Administrator

Vibe Recruit are currently recruiting for a Customer Service Administrator to join our client based in Caerphilly. This is a fantastic opportunity for an organised, customer-focused individual who enjoys working in a busy office environment. Monday to Friday, 8am to 4:30pm. TEMP TO PERM.

• Respond to customer enquiries by telephone and email in a professional and friendly manner.
• Process customer orders and requests accurately and efficiently.
• Provide updates to customers regarding orders, deliveries and queries.
• Handle incoming calls and direct enquiries to the appropriate department when required.
• Enter and maintain accurate customer and order information on internal systems.
• Liaise with internal teams, including sales, logistics and operations, to resolve customer queries.
• Investigate and resolve customer issues promptly and professionally.
• Maintain accurate records and complete general administrative duties.

• Previous experience in customer service, administration or a similar office-based role.
• Excellent communication skills, both written and verbal.
• A friendly, professional and helpful approach when dealing with customers.
• Strong attention to detail and excellent organisational skills.
• Good IT skills, including confidence using Microsoft Office and computer-based systems.