Customer Service Team Lead – Consumer Duty & Quality
Listed on 2026-11-05
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Link Financial Outsourcing Limited is seeking a Team Leader in Operations to drive frontline customer service, coaching, and process improvements while ensuring Consumer Duty compliance. You will support the Team Manager with day-to-day leadership and monitoring of a team of officers to meet departmental objectives and customer outcomes.
The role focuses on coaching, quality assurance, performance reviews, and the timely resolution of escalated issues, while upholding the company’s values and
We are looking to fill the Customer Service Team Lead – Consumer Duty & Quality position at Link Financial Outsourcing Limited in Caerphilly, Wales, United Kingdom.
Consider building your career as a Customer Service Team Lead – Consumer Duty & Quality at Link Financial Outsourcing Limited.
The Customer Service Team Lead – Consumer Duty & Quality position in the Management & Operations, Sales field is open for applications.
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