Customer Care

Overview

As a Customer Care Assistant, you are the face of our restaurant, engaging with guests and ensuring everything runs smoothly in the customer areas.

• Welcome customers, especially children, and provide a warm, friendly environment.
• Distribute balloons and organise special events.
• Attend to individual customer needs and maintain high cleanliness standards in dining and restroom areas.
• Establish and maintain positive communication with guests at all times.
• Inform the manager about customer satisfaction and any arising issues.
• Maintain efficient, productive work while upholding high energy levels in a fast‑moving environment.

• Friendly, welcoming, courteous and helpful behaviour.
• Strong interpersonal and face‑to‑face communication skills.
• Active listening ability and good eye contact with customers.
• Excellent teamwork and collaboration.
• Capacity to work efficiently and productively with sustained energy.

• Holiday pay and Service Awards.
• Meal allowance and employee discounts at major supermarkets, high‑street and online retailers.
• Flexible working hours that fit around you and life's surprises.
• Employee Assistance Programme – counselling, mental health support, life management, medical guidance.
• Travel discounts – staycations or trips abroad.
• Transferrable skills development for full‑time and part‑time staff.
• Meals at work – choose from restaurant menu during breaks.
• Discounted gym memberships.
• Financial support – guidance on managing finances and saving for long‑term goals.
• Books & Entertainment – discounts on PC and video games, magazines, books and music.
• Life Assurance – tax‑free lump sum for loved ones.
• Fashion discounts at major high‑street and online retailers.
• Health Insurance – free coverage for you and your family.
• Health & Beauty – discounts on cosmetics, diet and nutrition products.
• Employee of the month recognition.
• Utilities discounts – homeware stores online and high street.
• Values Heroes – rewards for demonstrating company values.
• Length of service recognition – monetary rewards for long service.
• Physical Health Support – help with healthy lifestyle choices and addressing health issues.
• Bonus Potential – extra financial rewards on top of salary.
• Premium Shift allowance – extra pay for overnight shifts (midnight to 5 am).

McDonald’s is committed to fostering a safe, respectful and inclusive workplace, offering quality jobs and opportunities for all. We actively promote diversity and equal opportunity.