Billing & Cash Administrator

About the role

We have a fantastic opportunity for a Billing & Cash Administrator to join our friendly Accounts Receivable team at DS Smith Business Services in Caerphilly. In this role, you’ll play a key part in keeping our billing and cash processes running smoothly. You’ll be working closely with your team and our customers to make sure invoices are raised accurately and on time, queries are dealt with efficiently, and cash receipts are identified and allocated quickly.

You’ll use SAP and Excel on a daily basis to manage invoices, credit notes, rebates, and customer uploads – so attention to detail and accuracy will be key. You’ll also have the chance to get involved in process improvements, sharing your ideas to help us work smarter and more efficiently.

• Processing customer invoices each day
• Posting and allocating cash to the Accounts Receivable ledger
• Managing the query inbox and resolving customer queries
• Working with internal teams and site colleagues to resolve billing/cash allocation issues
• Uploading invoices to customer portals

We’re looking for someone who enjoys working in a busy, fast‑paced environment and has an eye for detail. Ideally, you’ll have:

• Experience in billing, invoicing or sales ledgers, ideally in a high‑volume setting
• Strong attention to detail with a focus on accuracy
• Good communication skills, both written and verbal
• Strong Microsoft Office skills (especially Excel)
• Previous experience in credit & collections

• A competitive salary and discretionary bonus
• 25 days’ holiday + bank holidays, plus banked hours
• Hybrid working: 3 days in the office, 2 from home
• Pension scheme, life assurance, income protection
• Employee assistance programme and digital GP access
• Cycle to work scheme and discounts on shopping, travel and more

Caerphilly – we operate on a hybrid basis, with 3 days in the office and 2 at home.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges.

We welcome all candidates to apply, even those not meeting all criteria.

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