L&D Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Summary:

As a key member of the L&D team, you'll be responsible for leading the local implementation, facilitation, and embedment of Learning and Development activities and programs across the UK, working closely with the L&D Partner, Country HR Partners and other L&D Managers/Leads of J10 countries.

The ideal candidate will have a track record of working with senior stakeholders, confidently assessing needs, and influencing decision-making in alignment with the global Learning & Development Center of Expertise (CoE) strategy. The candidate will have proven experience facilitating in-person and virtual training sessions and workshops at all levels, including senior leadership.

Key Accountabilities:

Conduct learning needs analyses with stakeholders to inform local priorities to include in the country roadmap

Lead the delivery and adoption of learning products within the UK, confidently facilitating in-person and virtual workshops for all employee levels, including senior leadership

Influence and align stakeholders to leverage global L&D products and business line L&D programs within the country

Manage programs and projects within the UK to completion, including impact assessment

Manage the UK apprenticeship levy for existing employees, including launching program cohorts on a yearly basis

Lead the deployment of local regulatory training campaigns on a yearly basis

Actively participate in local audit processes as needed

Work with the business to engage, excite, and motivate learners to learn and embed these new skills in their work

Draw on data-based insights and tell effective stories about the impact of L&D in the UK. This includes preparing quarterly business reviews, and other business presentations

Use digital learning systems to track, monitor and drive usage – including regulatory or compilatory metrics needed within the UKServes as an L&D expert, sharing best practices and utilising available content, resources, and technology to support business needs

Actively engage with L&D Leads in other countries, L&D business line partners and L&D product leads to deliver key solutions in a timely manner and to identify scaling opportunities

Required

Skills and Experience:

At least 7+ years of experience consulting with stakeholders on their learning and development needs and facilitating leadership and personal development programs, using contemporary content and approaches

Expert in stakeholder management and relationship building in a matrix environment

Outstanding emotionally intelligent communicator who can engage and inspire audiences

Proven program manager with ability to handle multiple projects, prioritize effectively, and meet deadlines

Self-directed professional who thrives both independently and in team settings

Resourceful problem solver with a solution-oriented approach

Best in-class facilitation skills and ability to navigate difficult conversations in a classroom; equally strong virtual facilitation skills with experience using Teams, Webex or other technology to deliver an engaging learning experience

Strong understanding of manager effectiveness, leadership development, change leadership, adult learning theory and team effectiveness

Knowledge and experience leveraging the UK Apprenticeship Levy Preferable:
Experience using and applying assessments in a learning environment, particularly: 360 feedback, Gallup Strengths, Herrmann Brain Dominance (HBDI)
Knowledge of basic talent management practices and talent life cycle desired

If this job…