Senior Workplace Operations Engineer

Benefits

• 25 days holiday entitlement rising to 28 days after 5 years’ service
• Holiday Purchase Scheme
• Company supported CSR Volunteer Day
• 2 days for personal wellbeing
• Pension – including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria)
• Electric Vehicle salary sacrifice scheme (subject to eligibility criteria)
• Death in Service – 4 times basic salary
• Private Medical Insurance available, partially subsidised by Ci
• SAGE Employee Benefits scheme
• Salary sacrifice charity donation scheme
• Ci Christmas Savings Club
• Ci Lottery
• Out of town offices with free parking
• Hybrid working arrangement – Monday & Friday optional WFH days

Services – Workplace Services

Workplace Operations Team Leader

Caerphilly with potential to travel to other Ci/customer sites

Yes

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.

Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.

All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first‑hand how a thriving privately owned business operates.

As a Workplace Operations Engineer you will be pivotal in providing expert‑level support, managing escalations, and leading complex technical solutions for Centerprise’s Managed Service customers. This requires an individual with excellent communication, problem‑solving skills, and crucially – the ability to proactively work to a resolution and deliver a high‑quality outcome through independent and collaborative working.

The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations.

The role requires management and implementation experience of

• Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper‑V).
• Market leading Backup and recovery solutions.
• Security Management utilising Anti Spam, Web filtering and various AV Technologies.
• Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances).

In the role, you will carry a range of technical and customer‑focussed responsibilities, including:

• Delivering outstanding 3rd line technical support as the final escalation point for all EUC‑related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies.
• Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers.
• Working at the…