Service Desk Analyst
Job in
Caerphilly, Caerphilly County, CF83, Wales, UK
Listed on 2026-05-19
Listing for:
Yolk Recruitment Ltd
Full Time
position Listed on 2026-05-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Service Desk Analyst - Caerphilly - £24,785 + benefits
We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team.
This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function.
You’ll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities- Provide 1st line IT support via phone, email and face-to-face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
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