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1st line IT service desk analyst
Job in
Caerphilly, Caerphilly County, CF83, Wales, UK
Listed on 2026-05-30
Listing for:
Trades Workforce Solutions
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Junior entry level 1st Line IT Service Desk Analyst
Location:
North-East Essex
Are you looking for your first role in IT?
Want to work somewhere you can grow & great training?
An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.
This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.
They are looking for someone who is reliable, has a great attitude and a passion for IT.
They are also looking for someone who has good communication and problem‑solving skills.
They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.
Responsibilities- 1st line IT support
- Investigating & troubleshooting IT problems
- Logging calls within the ticketing software
- Recording solutions within the system
- Maximising the effectiveness of the system
- Escalating tickets when necessary
- Meeting targets & deadlines
- Providing desktop support
- Desire to learn
- Interest in IT
- Team player
- Confidence to answer phone calls and deal with tickets on the system
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