IT Maintenance Engineer; Field

Bridgend/Swansea, South Wales (Field-Based)

We are looking for an enthusiastic, customer service‑focused individual with previous experience working within the ICT sector, preferably in a 2nd line role with experience being on site with customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems on‑site, using pool vehicles to travel to partner premises. When not performing on‑site visits, you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek HQ in Bridgend.

Please Note: we are required to carry out a DBS check for every open vacancy.

• Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
• Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
• Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
• Install, configure and upgrade operating systems, applications and IT infrastructure components.
• Provide high‑quality technical support to end users, both on‑site and remotely.
• Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
• Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
• Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
• Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
• Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
• Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow‑up.
• Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
• Consistently deliver a world‑class service experience and act as a positive ambassador for Flotek Group.

• Strong ICT background with demonstrable 2nd line (or higher) technical support experience.
• Significant hands‑on experience delivering on‑site IT support to business partners.
• Confident troubleshooting skills across hardware, software and networking environments.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work independently, prioritise effectively and take ownership of technical outcomes.
• Full UK driving licence and willingness to travel as part of the role.
• Competitive salary of £30,000 – £35,000 per annum (experience dependent).
• Access to a company vehicle.
• Inclusive EMI Share Equity Scheme — own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for life milestones such as weddings, moving house, a child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts through Perkbox.
• Social events and team building opportunities.
• Opportunities for professional growth and development.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.

• Access to the EMI Share Equity Scheme.
• Paid day off for birthdays, wedding anniversaries, moving house, child’s first day of school, and religious holidays.
• Dedicated give‑back day supported by the company.
• Discounts on gym memberships, shopping, and other perks through Perkbox.
• Social events, team‑building activities and professional development opportunities.
• Loyalty programme (including extra days off for family milestones).
• 24/7 Support line with confidential helpline and 5 free counselling sessions per team member.