Senior 3rd Line IT Support Engineer. LilyLifestyle

3rd Line IT Support Engineer – Salary: £45k + benefits, Hybrid: 2 days from home / 3 days from Caerphilly. On-call rota (paid). SC Clearance required.

We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering.

The role offers excellent scope and future growth opportunities for the right candidate.

• Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper‑V).
• Market leading Backup and recovery solutions.
• Security Management utilising Anti Spam, Web filtering and various AV Technologies.
• Edge Security management – Configure, manage and monitor firewalls, VPNs, and security appliances.

• Deliver outstanding 3rd line technical support as the final escalation point for all EUC‑related incidents and service requests while maintaining high standards in ITIL Incident, Problem, Change and Service Request processes.
• Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Deploy and manage endpoint security solutions, patching, and compliance policies.
• Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
• Lead major incidents, problem management, and root‑cause analysis to prevent recurring issues.
• Collaborate with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
• Maintain and update IT documentation and processes.

Please apply with your CV.