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Welsh-Speaking Service Desk Analyst – First-Line IT Support
Job in
Caerphilly, Caerphilly County, CF83, Wales, UK
Listed on 2026-07-08
Listing for:
Llywodraeth Cymru / Welsh Government
Full Time, Part Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Llywodraeth Cymru / Welsh Government is seeking a Service Desk Analyst to support the Hwb platform, ensuring essential digital services run smoothly for schools across Wales. Your role will include handling inquiries, troubleshooting issues, and contributing to process improvements.
The ideal candidate will have experience in a first-line support role, strong customer service skills, and must demonstrate proficiency in Welsh, with applications and interviews conducted in the language.
This full-time position (with part-time applications considered) offers a competitive salary of £30,754 – £34,997, flexible working arrangements, and comprehensive benefits.
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