Technical Excellence Lead: AI-Driven Customer Resolution
Listed on 2026-10-25
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IT/Tech
HelpDesk/Support, AI Engineer (Applied/Software), Technical Support
Nextbase is seeking a Technical Excellence Lead to actively service customers across channels, focusing on complex/B2B cases, while supporting the Technical Excellence Manager with advanced troubleshooting and mentoring. You will drive AI-assisted deflection and contribute to a world-class, globally consistent customer experience.
You will handle escalations, mentor ambassadors, contribute to self-service content, and collaborate with enablement to improve CSAT and reduce tickets.
The following opportunity is for a Technical Excellence Lead: AI-Driven Customer Resolution with Nextbase.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 45.000 - 65.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Technical Excellence Lead: AI-Driven Customer Resolution role in the description above.
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