Claims Inspector North East Region

# Claims Inspector North East Region

Location:

North East Region Contract type:
Permanent Reference number: CSDI
04406

Working pattern:
Full-time Salary:
Upto £50,000 dependent on experience + 17.5% bonus + benefits

Closing date: 15th July 2026

Apply now## Claims Inspector Nort East Region
* Join NFU Mutual’s thriving Claims Inspector team  
* Investigate liability and motor claims and report your findings to our claims colleagues.  
* Field-based role with travel across North East + Salary Sacrifice Car Scheme or Car Allowance## About the role

Our Regional Claims Inspector team have an opportunity for a Claims Inspector in the North East Region covering liability across Public, Employee and Motor claim areas.  Reporting to the Regional Claims Inspector, you’ll play a crucial role in investigating loss or injury claims and negotiating liability in accordance with industry codes and NFU Mutual procedures. You’ll ensure efficient, fair, and appropriate outcomes for customers whilst controlling claims costs.  

In this role, you will investigate, negotiate, and report on the quantum, liability, and recommendations for the next steps of each claim, all while following NFU Mutual's policies and industry codes. Your ability to provide fair and appropriate recommendations for both customers and NFU Mutual will be a key focus.  You will be responsible for managing and investigating claims within a geographical area.  

Building strong relationships will be essential in this role. You will collaborate with Policyholders, Claims teams, Agencies, and other interested parties, to ensure smooth and effective delivery of your objectives. Additionally, you may investigate potential breaches and complaints in accordance with policies and SLAs, ensuring fair outcomes and identifying opportunities for improvement.## About youWe’re seeking a professional with experience investigating, or strong experience handling liability claims.

The successful candidate ideally will have excellent knowledge of dealing with employers’ liability and public liability claims as well as motor claims.  You will have a demonstrable track record of claims investigation work, with experience in assessing liability and gathering evidence to support case decisions. Efficient report writing skills are also desirable, as producing clear and concise documentation will be an important part of your work.  

Your communication skills will be superb with the ability to handle difficult conversations and present information efficiently to different audiences. You will be able to actively listen and mix your passion for delivering exceptional customer service with your claims specialist mindset to achieve fair and right outcomes for our customers.  We will also be looking for you to be able to evidence the following:

* Strong attention to detail  
* Great organisational and time management skills  
* A self-starter with an inquisitive mindset  
* Excellent influencing skills  
* An empathetic approach    
* At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
* * We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
* * We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.*## Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

* Salary up to £50,000 dependent on experience  
* Annual bonus (up to 17.5% of salary)  
* Contributory pension scheme, up to 20%, including your 8% contribution  
* 25 days annual leave + bank holidays +…