Paralegal - Legal Advice

About the role

These are exciting times at ARAG, as we've been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office.

As a Legal Advice Paralegal, you'll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You'll handle queries on a range of legal areas by establishing the facts of the customers' legal issues, providing advice on the applicable law, and setting out the legal and/or practical options available to the customer, while reviewing sources of funding and alternative resolution solutions.

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
• Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers' and business partners' needs.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.

In this role you'll get exposure to (and be trained on) many different areas of law, which makes this an interesting and varied, customer‑facing role, and one that will really develop and hone your legal knowledge and expertise. This is a fantastic opportunity for an ambitious and customer‑focused Law Graduate to embark on your legal career with a growing, market‑leading financial services organisation that offers full training, a generous benefits package, genuine work‑life balance, ongoing support and career development & progression.

• Law Graduate i.e. Legal Executive, LPC / BVC / LLB (essential).
• Post‑graduate legal qualification(s) and/or some relevant legal work experience.
• Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
• Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers.
• Ability to work well as part of a team with a collaborative, customer‑focused approach.
• Strong negotiation skills, analytical, methodical and proactive approach to problem solving.
• Resilience and motivation to provide a high‑quality performance in a busy, fast‑paced environment.

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights. Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focused on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as Personal Injury, Litigation & Dispute Management, Employment, Business & Commercial.

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high‑quality legal solutions accessible and affordable. You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we pride ourselves on having an open, inclusive…