Paralegal - Legal Advise

These are exciting times at ARAG, as we’ve been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office.

As a Legal Advice Paralegal, you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You will be handling queries from customers on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded.
• Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.

In this role you will get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise.

This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance, ongoing support and career development & progression.

You will be a highly motivated Law Graduate i.e. Legal Executive, LPC / BVC / LLB with a genuine passion for going the extra mile to ensure excellent customer outcomes. Ideally, you will also have a post-graduate legal qualification and/or some relevant legal work experience. As this an advice-based role, it is key that you can demonstrate exceptional communication skills, both written and verbal.

You will also be able to proactively identify both customers' issues and potential solutions, whilst taking ownership of and following the correct processes, presenting legal advice and decisions in a precise, understandable and empathetic manner.

• Law Graduate i.e. Legal Executive, LPC / BVC / LLB (essential).
• Post-graduate legal qualification(s) and / or some relevant legal work experience.
• Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
• Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers.
• Ability to work well as part of a team with a collaborative, customer-focused approach.
• Strong negotiation skills, analytical, methodical and proactive approach to problem solving.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them.

This will be a hybrid role (after your…