Furniture Technician

Location: Remote / London, UK
Job type: Permanent / Full-time
Sector and subsector: Operations | Technical Services
Annual Salary range: £29,790.00 to £31,155.00

If you’re a practical, hands‑on technician who cares about quality and customer experience, we’d love to hear from you. At Castelan, we’re a trusted national furniture care and repair business. This field‑based role covers the City of London, Crawley and the South East; you’ll be out on the road each day delivering expert repairs and peace of mind in customers’ homes and workplaces.

As a Furniture Repair Technician, you’ll assess, diagnose and repair a wide range of furniture, aiming for first‑visit resolutions and consistently high standards. You’ll work independently but remain closely connected to a supportive team that values your expertise, ideas and feedback.

• Visit customers to assess and repair upholstery, leather, wood and other furniture items
• Deliver high‑quality, professional repairs with a customer‑first approach
• Complete accurate documentation and return information promptly
• Work towards first‑visit resolution and quality targets
• Promote care kits where appropriate
• Maintain your vehicle, tools and presentation to a high standard
• Share feedback and ideas to support continuous improvement

• Aged 18+ with a full UK driving licence (up to 6 points accepted)
• Hands‑on repair experience, ideally with furniture, wood or leather
• Confidence working in customers’ homes and representing the business professionally

• Excellent attention to detail
• Clear communication and good time‑management
• Willingness to follow processes while adapting to different situations

• Competitive salary and pension
• 24/7 GP access for you and your household
• Discounts on cinema tickets, major retailers and national brands
• Employee of the Month awards and celebratory events
• Staff socials, charity fundraising and wellbeing initiatives
• Free on‑site parking (location‑dependent) and strong transport links
• Employee Assistance Programme for counselling, financial and legal support