Service Engineer - South Wales

This market leading shower company is looking for an experienced Customer Service Engineer ambitious to join their field team. Reporting to the Customer Experience Service Manager, the incoming Customer Service Engineer will be responsible for servicing showers in end users’ homes.

• Carry out repairs on customers’ premises to the full range of company products.
• Perform required safety tests on all installations in line with current Customer Service testing practices and procedures.
• Location of site visits will be in South Wales (SA, CF, NP, LD).
• Carry out repairs to a standard that ensures product is safe and fit for purpose in line with current Customer Service guidelines.
• Conduct all repairs within allocated timescales whilst maintaining professional standards of workmanship.

This dynamic, fast-paced market leader in the shower industry celebrated their 50th anniversary in 2025 and has established themselves as a member of the Made in Britain scheme, celebrating British manufacturing.

The business is extremely employee-focused, committed to the training and development of their employees, regularly reviewing each individual’s needs and requirements to assist with their progression. For a self-motivated Customer Service Engineer, this is the perfect opportunity to take the next step in your career in an established company that really looks after its staff.

• Excellent training and development
• Competitive salary + bonus scheme
• 25 days’ holiday and contributory pension scheme
• Company van (available for private use subject to paying appropriate tax)

Key skills and qualities of a Customer Service Engineer:

• A ‘can do’ and flexible attitude is essential
• Professional attitude respecting people and property at all times
• C&G, NVQ, 17th or 18th edition or equivalent electrical certification - full product training will be provided, however possession of electrical qualifications is essential
• Knowledge of domestic plumbing would be a distinct advantage
• Eligibility to work within the UK
• A full UK driving licence is essential