Customer Services Inspections Manager

About the role

At Miller Homes we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better communities to thrive while nature prospers. We also aim to create a better working environment for our people, where people and the planet prosper.

We are looking to recruit a Customer Services Inspections Manager to join our team in the North East region. The role involves carrying out inspection works for the Customer Services team to ensure the quality of all homes both pre‑ and post‑completion, and to identify any remedial works required across relevant Miller Homes Limited sites.

• Line manage a team of Customer Services Technicians.
• Meet and conduct a fair analysis of defects reported by customers, ensuring work is addressed within agreed time‑scales and in accordance with the service level agreements in place.
• Liaise with NHBC regarding technical requirements and attend to resolutions and insurance claims as required.
• Provide feedback to the line manager regarding defects and solutions, and ensure any defective work is brought to the attention of all relevant parties to prevent recurrence.

• Experience in a similar role with another house builder is essential.
• General knowledge of NHBC Technical Requirements/Guidelines is essential.
• Provide courteous, exemplary and efficient customer service at all times.
• Be able to form strong professional relationships and liaise regularly with different disciplines within the business to achieve your daily goals.

• Competitive basic salary.
• 26 days annual leave + public holidays + your birthday off.
• Opportunity to earn a 10% bonus.
• Company car or car allowance of £5,000 per annum.

No Agencies Please