Project Manager - Insurance Claims

Are you looking to work with one of Bristol's fastest growing companies to lead and manage insurance claims projects that optimizes the claims processes?
As the successful project manager, you will ensure timely and high-quality delivery while upholding health and safety standards and maintaining accurate CRM records. You will also enhance the customer's satisfaction by keeping the customers informed through the key decisions throughout the claim's life cycle.

Key responsibilities:

Lead and manage insurance claims projects from initiation to completion, ensuring delivery within scope, time line, budget and quality standards.
Perform site visits, undertake claim surveys and produce schedules of work.
Develop and maintain detailed project plans, including resource allocation, risk management, health and safety compliance, and budget oversight, implementing mitigation strategies as needed.
Manage contractors, ensuring quality timely delivery and adherence to contractual and safety requirements.
Maintain customer satisfaction throughout the claims life cycle through transparency, timely communication and resolution of issues.
Proactively chase outstanding claims activities and stakeholder's to ensure timely claims progression and resolution.
Ensure all claims data and updates are accurately recorded and maintained in the CRM system for transparency and reporting.
Facilitate internal communications and provide regular updates to senior management and relevant stakeholder's.
Ensure compliance with industry regulations, company policies, health and safety legislations and quality assurance standards.
Ensure all work complies with FCA regulations, internal policies and service-level agreements (SLAs).
Drive continuous improvement by analysing project outcomes gathering feedback and implementing lessons learned.
Support change management activities, including training and documentation related to claims processes and system use.

Required

Skills & Experience:

Minimum of 5 years of project management experience, ideally within insurance claims or financial services.
Strong understanding of insurance claims processes, regulations, health and safety legislation and technology system.
Experience coordinating or participate in site visits and claims surveys.
Proven experience managing contractors and third-party service providers.
Demonstrated commitment to customer satisfaction, health and safety and quality management.
Proven ability to lead cross-functional teams and manager multiple projects simultaneously.
Excellent communication negotiation and stakeholder management skills.
Proficiency with project management tools (eg, MS Project, JIRA, Trello) CRM systems and quality management frameworks.

Qualifications:

Bachelor's degree in business administration, insurance, Project management, health and safety or Equivalent experience.
Project Management Professional (PMP), Prince2 or equivalent certification preferred.
Health and safety certificate (eg. NEBOSH) is highly desirable.

If you're looking for your next career move or to start in people orientated insurance environment, then apply here and get in contact with Will at Options Resourcing on