Junior Associate Director

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 26 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding h 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights.

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As a Junior Associate Director, you will play a key role in driving project success, leading client relationships, and managing a dynamic team of researchers. This position is pivotal in delivering actionable insights for high-profile clients across sectors, while fostering a collaborative, growth-oriented work environment.

• Client and Project Management
  • Lead multiple projects with a focus on brand equity tracking, to support the client’s brand growth objectives.
  • Design research questionnaires that meet project objectives in consultation with clients.
  • Lead and manage end‑to‑end tracking and ad hoc research projects, including survey design, data analysis, and results presentation.
  • Analyze and transform data into clear, story-driven reports and presentations that address clients’ research, commercial, and communication goals.
  • Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes, while managing timelines, budget and delivery efficiency.
• Strategic Contribution
  • Develop a strong understanding of client business needs, with the ability to deliver tailored solutions.
  • Act as a thought leader and research expert, demonstrating deep knowledge in consumer insights on topics like brand equity, advertising campaigns and product innovation. Stay updated with industry trends and contribute to business growth by suggesting new methodologies and solutions. Contribute to business development by supporting proposals, pitches, and account growth initiatives.
• Manage and mentor a team of research professionals, fostering their professional growth and ensuring project excellence.
• Build a supportive and inspiring team culture that encourages creativity and collaboration.
• Review and sign off on team deliverables to ensure excellence.
• One of the most senior team members from the Research & CSM team who collaborates with Client and Commercial Directors to co‑lead research‑focused client engagements and manage emerging issues.
• You can expect to manage 2–3 direct reports (typically Research Managers), supporting their development through coaching, feedback, and career progression planning. You will guide project work, promote best practice, and review deliverables to ensure high standards. You will also support team wellbeing, satisfaction and motivation, with the support of your line manager (Associate Director) where needed.

• 10+ years of experience in quantitative research, including international and longitudinal studies.
• Understanding of brand equity measurement and experience applying it to answer business questions.
• Proven expertise in designing, managing, and delivering complex tracking as well as other adhoc research projects.
• Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and compelling presentations.
• Proven ability to build and manage client relationships.
• Strong leadership and team management skills. Robust coaching and mentoring abilities.
• A results‑driven, can‑do attitude with a passion for research excellence.
• Positive, solution‑oriented attitude with a passion for brands, product innovation and digital media.
• Collaborative team player who thrives in a dynamic, fast‑paced environment. Commitment to fostering an inclusive, empathetic, and transparent work culture.
• Strong organizational and project management skills, handling multiple tasks effectively.
• Experience or education in fields such as Marketing, Business, Economics,…