Community Facilities Supervisor

Are you a motivated and experienced supervisor with a passion for delivering high-quality support services? Do you enjoy leading teams, maintaining high standards, and making a real difference to patient care? If so, we would love to hear from you. We are seeking a Facilities Supervisor to join our Facilities Team supervising our Caerphilly Clinics. This is an exciting opportunity to support the delivery of vital facilities services across community healthcare settings, ensuring patients, staff and visitors benefit from safe, clean and welcoming environments.

The working hours are 17:00 - 20:00 Monday to Friday. Main duties of the job As a Facilities Supervisor, you will lead and support a team of facilities staff, ensuring services are delivered effectively and safely across a range of community sites. You will oversee day-to-day facilities operations, including cleaning, catering, portering and other support services, ensuring compliance with NHS Wales standards and Health Board policies.

Working closely with clinical and operational colleagues, you will help maintain high standards of cleanliness, infection prevention and control, health and safety, and service quality. You will also play a key role in staff supervision, training, performance management and service improvement.

• Supervise and support facilities staff across community healthcare locations.
• Monitor service quality and ensure standards are consistently achieved.
• Conduct regular site visits and work closely with clinical teams.
• Promote a culture of safety, quality and excellent customer service.
• Manage staff performance, attendance, training and development.
• Ensure compliance with Health & Safety, COSHH, Food Hygiene and Infection Prevention requirements.
• Monitor stock levels, equipment and resources to ensure effective service delivery.
• Respond to service issues and implement solutions in a timely manner.

• NVQ Level 3 supervisory qualification or equivalent demonstrable knowledge and experience
• Food Hygiene & Safety Level 2
• Basic Health & Safety Certificate
• Knowledge of full range of work procedures, practices, and equipment for cleaning, catering and portering services
• Knowledge of COSHH regulations
• Knowledge of Health & Safety, HACCP policy and procedures
• Customer service
• Manual Handling Certificate

• NVQ level 2 in Cleaning or Catering Services
• Certificate in Health & Safety
• ECDL IT Qualification
• Food Hygiene & Safety Level 3
• Food Allergen Awareness
• Awareness of NHS cleaning techniques as per National Cleaning Standards for NHS Wales
• Awareness of All Wales Nutrition and Catering Standards for Food and Fluid provision for Hospital Inpatients

• Relevant experience in the cleaning and catering industry
• Willingness to train for job development
• Ability to motivate and develop staff
• Ability to meet unplanned work deadlines or demands
• Experience of training staff in routine tasks

• Assessing and undertaking risk assessment
• Previous experience of supervising staff
• Experience of undertaking audits
• Knowledge of medical gases
  
  Knowledge of waste disposal, Ability to work effectively with both management and other supervisors with a positive attitude and willingness to take responsibly
• Knowledge of working in multi-disciplinary environments
• Proficient IT skills
• Able to work under pressure and to deadlines
• Flexible approach to working
• Commitment to personal development
• Ability to motivate self, staff and teams
• Ability to lead by example
• Excellent communication skills (written, verbal and electronically)
• Ability to engage positively, sensitively and diplomatic with staff & customers
• Follow & implement standard procedures
• Issue work instructions to staff
• Ability to prioritise own tasks and that of the team
• Self-motivated
• Have a flexible approach to changes in workload/duties/priorities
• Promote the Facilities Services
• Ability to travel between sites as requested, in a timely manner
• Able to work to a high standard
• Act in a polite & respectful manner
• Aware of security and confidentiality
• Lone working may be a requisite of this role
• Previous experience within a healthcare environment
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy , which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities…