Bike Shop Assistants

We are looking for energetic, responsible, and organised individuals to join our team as Bike Shop Assistants. This is a full time role but ideally we would like two part time assistants to help support the needs of the shop at different times.

We are proud to have an amazing shop which stocks the best brands in the business, your role is to keep it looking pristine and well stocked. You will be expected to actively engage with our customers, to understand their needs, share your product knowledge, assist in customer purchases and support our Manager in maximising shop revenue.

You will have a passion for or previous experience with a great understanding of what a quality visitor experience is and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments.

• Daily retail services, such as stocking shelves, till reconciliation, processing orders, shop presentation
• Be an approachable source of information, be it bikes or related goods, including merits of different products
• Assist in all aspects of running the online shop
• Delivering exceptional service to all our visitors, face to face and through other methods of communication
• Daily reporting of stock levels and required orders
• Maintain an exceptional level of knowledge in trends and new technologies in the industry to assist customers
• Assisting the Manager in monitoring trends in sales and popular items
• Assist on site presentation to include the shop, both internal and external, workshop and back of house
• Daily responsibility for ensuring the Bike Shop dept ‘zone’ is presentable
• A keen interest and passionate about MTB and Bike Park Wales
• Understanding of Mountain Biking equipment and brands, previous Bike Retail experience
• Good work ethic, honesty, team player and reliability
• Friendly and engaging personality, comfortable with working with members of the public
• Previous experience using Electronic Point of Sale Systems
• Experience of cash handling
• Ability to communicate in the Welsh language
• Cytech or equivalent bike mechanic qualification or possibly looking to achieve

We have a great employee benefits package for employees that includes discounts in the shop, cafe etc, free uplift passes for yourself and all this in a great environment with great people.

If you are interested in this role, please apply by sending your CV to us at [email protected]

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