Shop Cover Manager; South East Wales

If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we’d love to hear from you…

We’re excited to introduce a brand-new opportunity to join Tŷ Hafan’s retail team as a Shop Cover Manager. You’ll bring energy, confidence and hands‑on leadership – stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career.

As Shop Cover Manager, you’ll provide hands‑on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community‑focused experience.

This is a dynamic, people‑centered role where no two days are the same. You’ll play a vital role in:

• Leading and motivating volunteers and paid staff
• Maintaining excellent visual, operational and customer standards
• Driving income to support Tŷ Hafan’s vital work
• Ensuring compliance with policies and procedures

Creating positive, inclusive shop environments.

You’ll primarily cover shops across South East Wales, including:
Abergavenny, Barry, Caerphilly, Cowbridge, Cwmbran, Newport, Penarth, Talbot Green and Whitchurch.

• 37.5 hours per week
• 5 days Monday to Saturday, 9.00am–5.00pm
• Occasional Sunday and Bank Holiday cover
• Travel expenses paid in line with HMRC guidelines

• Proven retail management experience (charity or multi‑site desirable)
• Strong leadership and people‑management skills
• Confidence working independently and making decisions
• Excellent organisation and problem‑solving skills
• Flexibility to travel and support multiple locations

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Sunday 21st June 2026

1st and 2nd July 2026