One Stop - Customer Service Assistant

Customer Service Assistant – One Stop – Mochdre, Colwyn Bay – Permanent –

Working Hours:

8.

As a Customer Service Assistant you will work in a fast‑paced retail environment where no day is the same.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
• I work across all areas of the store, including online, the tills, replenishment, vending and stock routines, to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass to proceed with this role; if these checks fail, we will be forced to withdraw the job offer.

Serving our customers, communities and planet a little better every day.

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier