Sales Floor Manager – Beauty Hall

Role and Responsibilities

• To implement the Company’s strategic policy and objectives at Sales Floor level.
• To manage, lead and develop their team of Sales Consultants and Advisors to deliver world class customer service.
• To operate their area of responsibility within the agreed staff costs budgets.
• Work with Buyers to achieve agreed targets for sales, margin and profit.
• To achieve high standards of merchandise presentation, housekeeping and staff appearance.
• To effectively manage any concessions within the product area

• Responsible, with the Buyer, for setting weekly and monthly sales targets to measure performance.
• Responsible for setting daily and weekly sales targets for individual members of the department team, monitor performance of staff ensuring formal assessments and appraisals are conducted to deadline.
• Responsible for managing and developing the people in their team, conducting induction training and probation reviews.
• Responsible for developing the selling and customer service skills of the people under their management including development of product knowledge.
• Assist the Buyer in maintaining stock assortment and range in accordance with the agreed range plan and company policy.
• Responsible for providing feedback on the range plan every season and proposing adjustments.
• Responsible for planning and monitoring the department’s expenditure on staff costs and for keeping expenditure within budget.
• Responsible for maintaining a comprehensive knowledge of the brands and products available on the market and of competitor activity.
• Work with the Buyer to plan and execute the department’s promotional calendar.
• Responsible for general security in the area of responsibility and applying company Health and Safety policies.
• Responsible for ensuring that a part of each working day is spent attending to customers in their own department, to ensure an updated knowledge of customer preferences, needs and trends.
• Responsible for achieving agreed standards of visual merchandise presentation and overall visual appearance of the sales floor in their area.
• Responsible for dealing with Customer complaints.
• Be responsible for their own continuous professional development.