After Sales Regional Business Manager - West Midlands, Shropshire & North Wales

About Us

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2025. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award‑winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the new pioneering EV9 and the recently launched PV5 Van.

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever‑evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2025 by Great Place To Work, and also ranked in the 2025 Best Workplaces for Women. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

Our mission is “to create space for people to get inspired and time to bring their ideas to life”. But what does that really mean? It means that we don’t just create great products, we also deliver great experiences. Here at Kia, we don’t just sell cars, we also offer a huge range of services including Kia Connect (where users can control their car remotely), Kia Charge, MyKia platform, Kia Car Insurance – the list goes on.

However, arguably the most important service we deliver is Aftersales Support and Expertise. This is where you come in…

Our mission is “to create space for people to get inspired and time to bring their ideas to life”. But what does that really mean? It means that we don’t just create great products, we also deliver great experiences. Here at Kia, we don’t just sell cars, we also offer a huge range of services including Kia Connect (where users can control their car remotely), Kia Charge, MyKia platform, Kia Car Insurance – the list goes on.

However, arguably the most important service we deliver is Aftersales Support and Expertise. This is where you come in…

We currently have a vacancy for a talented and driven individual to operate a Regional After Sales field management role within the organisation, covering the West Midlands, Shropshire & North Wales. This is a rare and exciting opportunity for career progression within a highly successful business. You do not need to be an automotive aftersales specialist to apply. The successful candidate will be supported to acquire the more detailed aspects of this role on the job, through the support and guidance of our UK number one ranked Aftersales Field Team.

More important are your interpersonal and communication skills, along with the ability to influence change. If you have experience within account management, along with strong coaching and persuasion skills, this could be the ideal role for you.

Maximise dealer after sales performance and profitability. Increase parts and accessory sales and customer retention, utilising SMART dealer action plans. Manage at dealer/regional level the customer satisfaction performance to achieve No. 1 position in industry CSI surveys. Implement marketing activities to achieve KUK commercial objectives. Act as the link between KUK and the dealer network.

• Achievement of Regional parts & accessory targets, ensuring genuine parts and accessory are purchased from KUK
• Ensure dealers participate in all available key commercial programme opportunities and marketing activities, to maximise profitability
• Ensure participation in KUK/KEU Customer Satisfaction Index (CSI) programmes. Generate relevant dealer action plans to improve performance
• Develop and train dealer staff in all aspects of KUK programmes, policies, procedures and charters
• Ensur…