Case Administrator - Gwent (Wales

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

External

Location

Caerphilly, Newport, Pontypool

Region

Closing Date

14-Sep-2026

Business Unit

Post Type

Permanent

Other

Number of jobs available

6

Reserve List

12 Months

Job

21192

Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.

New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job This is an administrative job within the Probation Service.
For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Right to work in the UK You must have the right to work in the UK and Civil Service ( ). Skilled Worker visa changes from 22 July 2025 In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.

As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.

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About us:

By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region.

Allocations will be made according to business need. To find out more about working as a Case Administrator please

Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. These posts will be based in PDUs across the region and the following Probation Service functions Case administrators are based in a wide variety of settings, Listed below:

• Accredited Programmes, Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Unpaid Work (community payback)

Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation. As a case administrator, you’ll ensure: all processes run efficiently systems are maintained properly
probation information is collated and prepared for case files
You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Additional Information

Where applicants provide multiple location preferences, reserve…