IT Support & Operations Specialist

Woodhaven Furniture is seeking a detail-oriented and technically skilled IT Support & Operations Specialist to join our team. This position is responsible for supporting computer systems, software applications, Microsoft 365 services, user accounts, plant-floor technology, printers, barcode scanners, mobile devices, network connectivity, and ERP-related operations. The Specialist is also responsible for computer and device deployment, employee onboarding and offboarding, asset management, documentation, routine system monitoring, user training, and participation in IT projects.

• Provide onsite and remote technical support for computers, software, Microsoft 365, user accounts, mobile devices, printers, scanners, and connectivity issues.

• Manage help-desk requests from intake through resolution, maintaining clear documentation and promptly escalating critical or complex issues.

• Configure, deploy, maintain, and replace computers and peripherals according to company security and configuration standards.

• Perform authorized Microsoft 365, Entra , Active Directory, and device-management tasks, including account access, licensing, MFA, and Intune enrollment.

• Troubleshoot wired, wireless, VPN, and basic network issues; assist with network installations and equipment replacements under the direction of the IT Systems & Infrastructure Specialist.

• Assist with basic Windows Server administration, system monitoring, patching, backup verification, and infrastructure maintenance.

• Support manufacturing, warehouse, shipping, and office technology, including plant-floor workstations, barcode scanners, WITS-related devices, and label printers.

• Provide first-line and selected intermediate OHM ERP support, including approved reports, access, testing, and basic EDI troubleshooting.

• Coordinate employee technology onboarding, changes, and offboarding, including equipment preparation, user training, authorized access changes, and equipment recovery.

• Maintain accurate IT asset inventories, spare equipment, lifecycle records, and approved disposal and data-destruction documentation.

• Monitor assigned security and system-health tools, complete approved remediation tasks, and promptly report backup failures and potential security incidents.

• Maintain technical documentation and user guides, recommend process improvements, and support IT projects, deployments, and preventive maintenance.

• Follow company safety, confidentiality, cybersecurity, and administrative-access requirements.

• Associate degree in Information Technology or a related field preferred; equivalent professional experience considered.

• Two or more years of professional IT support experience preferred.

• Experience supporting Windows computers, Microsoft 365, business applications, hardware, printers, and scanners.

• Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, wired and wireless networking, and VPN connectivity.

• Strong troubleshooting, customer-service, communication, documentation, and organizational skills.

• Ability to resolve common technical issues independently, prioritize operational needs, and appropriately escalate complex problems.

• Ability to work effectively across multiple manufacturing and office locations.

• Experience in manufacturing, warehousing, distribution, or industrial environments.

• Familiarity with Entra , Intune, Windows Autopilot, Windows Server, and Active Directory.

• Experience with barcode scanners, Zebra devices, label printers, and plant-floor technology.

• Experience with OHM or another manufacturing ERP, reporting, and EDI concepts.

• Familiarity with endpoint security, backup tools, remote-support platforms, and IT deployment projects.

• Relevant Microsoft, CompTIA, networking, or technical-support certifications.

• Travel between Woodhaven facilities and work in office, manufacturing, warehouse, and technology-equipment environments.

• Inspect, install, move, and maintain computer equipment, with assistance when appropriate.

• Use approved ladders or lifts when trained and authorized, and wear required personal protective equipment.

• Work outside normal business hours for maintenance, implementations, or emergencies; after-hours support participation may be required.