Manager, Revenue Operations

Manager, Revenue Operations

Join to apply for the Manager, Revenue Operations role at Ama Waterways River Cruises.

$85,000.00/yr - $95,000.00/yr

The Manager, Revenue Operations manages the day-to-day operational functions of the Revenue Operations team and leads cross‑functional initiatives that support promotions, pricing, and product deployment. The individual ensures accurate and timely execution across all channels, maintains operational workflows and tools, and drives process improvements that enhance efficiency and consistency.

• Lead cross‑functional initiatives with IT, Product, Marketing, Sales, and Reservations to ensure smooth execution of promotions, pricing updates, and system deployments.
• Manage end‑to‑end workflows for product launches and maintain deployment updates, ensuring accurate setup of products, pricing, and timelines.
• Oversee promotional builds, pricing, and system configurations across all channels.
• Serve as the primary contact for promotion build issues, pricing discrepancies, and related operational questions.
• Manage and maintain the Promo Master and other Revenue Operations tools to ensure accuracy, consistency, and accessibility.
• Partner with Product Marketing to confirm promotions and pricing are communicated clearly and accurately across client‑facing channels.
• Distribute and communicate promotional details (offers, terms, pricing, eligible sailings) to team leaders and internal stakeholders.
• Support system enhancement projects, including testing and implementation.
• Recommend and implement process improvements to enhance efficiency, accuracy, and team effectiveness.
• Perform other related duties as assigned.

• Directly supervises employees within the Revenue Operations Team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s Degree (BA) from a four‑year college or university, and four to eight years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  Inventory Software;
  Microsoft Office Suite;
  Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software.
• Experience in revenue operations, pricing, product management or related commercial function.
• Proven experience leading a team or managing cross‑functional projects.
• Proficiency in Excel and PowerPoint.
• Familiarity with project management methods and tools.
• Excellent communication and collaboration skills.
• Excellent attention to detail and ability to multi‑task in a fast‑paced environment.
• Experience using reservation systems is a plus.
• Experience in the travel industry is a plus.

• Diversity – Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment‑free environment;
  Builds a diverse workforce.
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability – Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Analytical – Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs workflows and procedures.
• Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Business Acumen – Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Change Management – Develops workable implementation…