Chief of Staff

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Full Time Ama Waterways, LLC, Calabasas, CA, US

2 days ago Requisition

Salary Range: $ To $ Annually

At Ama Waterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, Ama Waterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests and each other with genuine care, warmth and respect.

Ama Waterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for. We invite talented, motivated professionals to explore our career opportunities and begin their journey with Ama Waterways today.

The Chief of Staff partners directly with the CEO to shape Ama Waterways’ strategic priorities and turn them into coordinated action and measurable results. Working closely with the Executive Leadership Team, this role connects strategy, growth and transformation, ensuring that the company’s most important initiatives move forward with clear ownership, sound analysis and disciplined follow-through.

As a trusted thought partner to the CEO, the Chief of Staff brings independent judgment, constructive challenge and practical problem solving to complex business issues. The role leads selected enterprise initiatives, strengthens executive decision-making and helps the organization deliver profitable growth while preserving the quality of the guest and team member experience.

• Partner with the CEO, CFO and executive leaders to develop and refresh the multiyear strategy, align priorities with the Board-approved value creation plan and translate them into annual initiatives, milestones and financial outcomes.
• Assess guest demand, competitive positioning, source markets, distribution channels and destination opportunities to identify opportunities for profitable growth and emerging business risks.
• Develop business cases for selected investments, market expansion, new itineraries, partnerships and capabilities supporting fleet growth. Clearly articulate alternatives, economics, resource requirements and trade-offs.

• Personally lead selected CEO-sponsored initiatives from problem definition through implementation, establishing objectives, accountable owners, milestones, dependencies and measures of success.
• Support executive sponsors on other strategic priorities with analysis, practical problem solving and coordination across functions.
• Rapidly diagnose ambiguous or underperforming areas, develop fact-based recommendations and mobilize teams across commercial, ship and shoreside operations, finance, technology and people.
• Identify barriers and competing priorities early, coordinate solutions across functions and escalat decisions requiring CEO or executive leadership input.

• Coordinate executive leadership meetings, strategy reviews and planning sessions around the priorities and decisions that matter most. Prepare focused agendas and pre-reads, document decisions and ensure follow-through.
• Establish a practical cadence with Finance and initiative owners to track milestones, realized financial benefits, risks and dependencies. Use strategic deep dives to resolve issues and inform decisions.
• Synthesize business performance with Finance and functional leaders to identify implications for strategic priorities, drawing on bookings, occupancy, yield, profitability and guest satisfaction.
• Improve decision rights, information flow and coordination across locations and time zones, helping teams simplify processes and build the capability to execute strategy independently.

• Anticipate emerging issues, test assumptions and help the CEO focus attention on the highest-priority strategic and business decisions.
• Partner with the CEO, CFO and executive leaders to frame strategic questions and prepare clear, decision-ready materials for Board discussions,…