IT Support Technician

## IT Support Technician
** Calabasas Hills (Hybrid),CA91301
*
* Employment Type:

Contract Job Number: 25706

Remote Options:
Hybrid##

Job Description IT Support Technician
* Pay Range: $29/hour
* Job Summary  An organization in the hospitality and restaurant industry is seeking an
** IT Support Technician
** to provide first- and second-level technical support for multiple business locations. This role supports restaurant and operational technology environments by troubleshooting technical issues, maintaining systems, and ensuring business-critical applications and infrastructure operate efficiently.
The IT Support Technician will collaborate with infrastructure and operations teams to resolve technical problems, support end users, and maintain a high level of system availability across locations.  ---Key Responsibilities  
** Technical Support (Approximately 80%)*
* * Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
* Troubleshoot and resolve hardware, software, and connectivity issues using established troubleshooting methods.
* Perform hands-on support activities such as installing and upgrading software, installing hardware, and configuring systems and applications.
* Provide remote troubleshooting support using phone, remote management tools, and other support technologies.
* Perform preventative maintenance on workstations, laptops, printers, and related peripherals.
* Coordinate warranty repairs with approved vendors and service partners.
* Provision and configure new user accounts, including domain access, email accounts, and group memberships.
* Image and configure new workstations and laptops for employee use.
* Maintain and update internal knowledge base documentation related to troubleshooting procedures and technical solutions.  
** Documentation & Process Management (Approximately 20%)*
* * Record, track, and document technical issues and resolutions in the help desk or ticketing system.
* Maintain accurate records of troubleshooting steps, actions taken, and outcomes for each service request.

---Required Qualifications
* Some college coursework and/or completion of a technical training program.
* ** 2+ years of experience
** working in an IT Service Desk or Help Desk environment.
* Experience supporting
** Windows operating systems** (Windows 7/10 or later).
* Experience troubleshooting
** Microsoft Office applications** (e.g., Excel).
* ** 2+ years of experience with Active Directory**, including user and group management.
* Understanding of
** basic networking principles**.
* Knowledge of computer hardware including:
+ Desktop and laptop systems  + Networking equipment  + Wireless access points  + Printers and peripherals  + Point-of-sale (POS) systems---Preferred Qualifications
* Experience with IT service management or CRM tools (e.g., Ivanti Service Manager, HEAT, or similar).
* Relevant technical certifications such as
** CompTIA A+, Network+, HDI, or Microsoft certifications**.
* Experience supporting
** point-of-sale systems or restaurant applications**.
* Experience with systems lifecycle management or endpoint management tools.
* Basic scripting knowledge using
** Power Shell, VBScript, or batch scripting**.

---Key Competencies
* Strong written and verbal communication skills.
* Customer-focused mindset with a service-oriented approach.
* Ability to maintain confidentiality and handle sensitive information with integrity.
* Strong troubleshooting and analytical problem-solving skills.
* Ability to work both independently and collaboratively within a team environment.

---Work Environment  This role supports a distributed operational environment and may involve supporting multiple locations and end users across business units. Candidates should be comfortable working in a fast-paced environment and providing responsive support for business-critical systems.