Technical Support Engineer

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Are you someone who enjoys solving complex technical challenges and digging into issues that don't have obvious answers? In this role, you'll work at the intersection of networking, cloud technologies, virtualization, and telecommunications, helping some of the world's largest service providers and enterprises keep critical systems running.

As a Technical Support Engineer, you'll become a trusted technical advisor to customers, partnering with them to troubleshoot sophisticated software and infrastructure environments. You'll investigate issues across technologies such as Kubernetes, Open Shift, Linux, VMware, Docker, and Open Stack, collaborating closely with engineering and product teams to drive solutions and influence future product improvements.

What makes this role unique is the variety. One day you may be troubleshooting a cloud‑native deployment, and the next you may be tracing a complex network issue impacting a customer's production environment. You'll continuously learn emerging technologies, gain deep expertise in industry‑leading network visibility and monitoring solutions, and play a direct role in our customers' success.

If you're motivated by solving puzzles, enjoy working with cutting‑edge technologies, and want a role where you'll keep learning and growing, we'd love to hear from you.

• Resolve customer‑reported issues across phone, email, and occasional on‑site engagements, minimizing downtime and restoring service with minimal disruption.
• Troubleshoot and diagnose complex issues across Keysight software solutions, network visibility platforms, and cloud‑native/containerized environments, performing accurate root‑cause analysis to maintain system stability and performance.
• Ensure seamless interoperability across integrated Keysight solutions by proactively identifying, investigating, and resolving integration issues before they impact customer operations.
• Coordinate effectively with Technical Support, Engineering, Product Management, and Sales teams to drive timely resolution of complex, cross‑functional customer issues.
• Validate system performance and confirm issue resolution by analyzing test results and comparing outcomes against expected system behavior.
• Improve product reliability by identifying, documenting, and escalating software defects, design issues, and maintenance concerns, helping drive continuous product enhancement.
• Partner with Product Line Management and Engineering teams to communicate customer feedback, influence product improvements, and contribute to future roadmap discussions.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles to improve knowledge sharing and enable customer and internal self‑service.
• Support customer deployments, upgrades, migrations, and configuration activities across physical, virtualized, and cloud-native environments.
• Participate in a 24x7 on‑call support rotation to ensure continuous support coverage for business‑critical customer environments.

• Bachelor's degree in…