Salesforce Business Analyst

About The Role

The Indigo Development Operations Team delivers services that support, maintain, and enhance internal system tools used across the business. In addition, the team offers customer-facing 'add-on' services—such as customer portals, system integrations, and custom development—to clients who engage with our core offerings, including NOC, FLM, and Project delivery services. The Business Analyst is responsible for leading business analysis activities across development projects, ensuring thorough investigation, comprehensive documentation, and effective stakeholder engagement to support successful project outcomes.

• Collaborate effectively with business users, customers, and the systems team to align on project goals and requirements.
• Proactively engage with stakeholders to communicate progress, manage expectations, and address concerns.
• Identify and understand business and customer needs, ensuring they are clearly communicated to the delivery team.
• Conduct business analysis to a level that supports accurate scoping, planning, and successful project delivery.
• Continuously refine and enhance business analysis practices to improve quality and efficiency.
• Actively contribute to the ongoing development of systems team processes and capabilities, supporting a culture of continuous improvement.