Business Analyst, Magor

About The Role

The Indigo Development Operations Team delivers services that support, maintain, and enhance internal system tools used across the business. In addition, the team offers customer-facing 'add-on' services, such as customer portals, system integrations, and custom development, to clients who engage with our core offerings, including NOC, FLM, and Project delivery services.

The Business Analyst is responsible for leading business analysis activities across development projects, ensuring thorough investigation, comprehensive documentation, and effective stakeholder engagement to support successful project outcomes.

• Collaborate with business users, customers, and the systems team to ensure alignment on project goals, requirements, and outcomes.
• Engage proactively with stakeholders to communicate progress, manage expectations, and resolve issues.
• Understand and articulate business and customer needs, ensuring they are clearly translated into actionable requirements for delivery teams.
• Conduct thorough business situation analyses using methods such as interviews, shadowing, and workshops to gather qualitative and quantitative insights.
• Define problems, analyse root causes, and support the development of effective solution options.
• Produce feasibility assessments, including cost-benefit evaluations, impact analysis, and risk considerations.
• Manage the full requirements lifecycle, eliciting, documenting, analysing, and organising requirements to support accurate scoping and planning.
• Plan, design, and execute acceptance testing, including the creation of test cases, scenarios, and reporting of test outcomes.
• Document, analyse, and redesign business processes to support continuous improvement and operational efficiency.
• Contribute to the continuous improvement of business analysis practices and systems team processes.