Business Manager

Base pay range: $72,488 - $86,257.60 annually DOE.

The Business Manager is responsible for the management of the administrative functions for the Assessor’s Office and directing the purchasing requirements and procurement processes for both the Department of Motor Vehicles and the Reappraisal offices. This position is under the general supervision of the Chief Deputy Assessor and Elected Official.

• Department Management:
  Maintains and updates relevant office materials including manuals, financial records, documents, budgets, contracts, accounts, and databases.
• Compiles data for administrative analysis, prepares reports or summaries of data from complex records and multiple sources.
• Prepares documentation, processes paperwork, performs data entry, and conducts audits to assure accuracy of records.
• Property Tax Oversight:
  Monitors property sales and leases to identify trends in market values; researches building permit records and sales; presents testimony in appeals hearings and related review proceedings.
• Supervisory:
  Interviews qualified candidates for new hires; conducts performance evaluations of administrative support, document management, and customer service personnel; trains, supervises, and reviews work of other clerical and administrative support staff; provides support services to staff members, including processing documents, correspondence, mailings, notifications, and data entry into central systems.
• Document/Online Data Access Management:
  Manages scanning practices, electronic documentation workflow, and indexing processes; ensures online database updates and proper function; collaborates with vendors and IT staff to resolve issues and develop plans; oversees the translator system to provide optimal customer service to non‑English speakers.
• Customer Support:
  Monitors vendors, service providers, outsourcing and contractor performance; provides metrics on customer service effectiveness; supervises incoming phone calls, emails, faxes, and in‑person visits and monitors response effectiveness.
• Fiscal Management:
  Supervises processing of online purchases, including preparation of auditors’ certificates for deposit, balancing deposit accounts, issuing refunds and credits; maintains office supply inventory; processes credit card payments and invoices ensuring correct account charges and budget compliance.
• Other Duties:
  Performs all duties in accordance with county policies, procedures, and safety practices; performs other duties as assigned.

• Customer service procedures, techniques, and objectives.
• Operation of standard office equipment, current office practices and procedures, bookkeeping, and accounting practices and procedures.
• English grammar and punctuation.
• Supervisory, evaluation, and training techniques and practices.
• HTML, CSS, and experience with content management systems, SQL query writing, SSRS report writing, Microsoft Office advanced functions, document management software.
• Analyze issues, independently make decisions, and exercise good judgment in administrative management tasks.
• Maintain complex records efficiently and accurately and prepare clear and concise reports.
• Maintain confidentiality.
• Establish and maintain professional and effective working relationships with county employees, supervisory personnel, department employees, state and local elected officials, and the public.
• Perform multiple tasks simultaneously, including handling interruptions, and complete tasks in a timely manner.
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.

• Valid driver’s license.
• Successfully complete a background investigation.
• Maintain required appraisal certification by attending at least 32 hours of courses, workshops, and training seminars every two years.

• High school graduate or GED certificate; preferably supplemented with coursework in office applications.
• Five years administrative support experience; preferably in a municipal, legal, or real estate environment.
• Idaho property appraisal certification (or acquire…