Customer Service Representative; CSR

Join to apply for the Customer Service Representative (CSR) role at American Rooter & Drain
.

Location:

Caldwell,  | Full-Time | Department:
Office/Customer Service

God. Family. Country. Service. That's our foundation.

Are you someone who thrives on helping others, solving problems, and keeping things organized behind the scenes? Do you take pride in creating a seamless experience for customers, especially when they're facing urgent plumbing, heating, or electrical issues? If so, we want you on our team.

• Tuesday-Friday: 10:30 AM to 7:00 PM
• Saturday: 8:00 AM to 5:00 PM (Sundays and Mondays off)

• Answer inbound calls and respond to web inquiries with professionalism and warmth.
• Accurately schedule appointments, following dispatch protocols to optimize routes.
• Enter and update customer information in Service Titan.
• Follow up on estimates, open opportunities, and membership renewals.
• Collaborate with the team to support technicians and maintain top-tier service.
• Be a calming presence during customer emergencies and problem-solve with heart.

• You love helping people and thrive in a fast-paced, service-focused role.
• You're organized, detail-oriented, and don't let things slip through the cracks.
• You have excellent verbal and written communication skills.
• You're tech-savvy and comfortable using platforms like Service Titan (or similar).
• You bring positivity, accountability, and a team-first mindset every day.

• Experience in plumbing, HVAC, or home service scheduling.
• Familiarity with dispatching or call-center workflows.
• Bilingual (English/Spanish).

• Competitive hourly pay + performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on services.
• Opportunity to grow into dispatching or leadership roles.
• A culture built on service, family values, and doing things the right way.

Ready to be the voice that makes a difference? Apply today and start your journey with a team that cares.

Background Check Authorization:
By signing this form, you authorize American Rooter & Drain to conduct a criminal background check. This check will include verification of your identity, address history, and any criminal records. The findings may affect your eligibility for employment. Your signature confirms that the information provided is truthful and accurate.

Drug Screening Disclaimer:
American Rooter & Drain is committed to maintaining a safe and drug-free workplace. All candidates are required to undergo a drug screening test. By signing this form, you consent to the drug screening and understand that a positive result may disqualify you from employment with American Rooter & Drain.