Client Service Specialist

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At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values.

We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.

As the first point of contact for most clients, the Client Service Specialist (Teller) plays a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the role’s primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The CSS role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

• Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality (e.g., deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer).
• Accurately performs and supports daily tasks that maintain the integrity of the branch (e.g., double custody, balancing ATM, processing night drops, balancing instruments).
• Mitigates risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolution in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepens knowledge of Columbia Bank’s product and service offerings and stays current on changes.
• Discusses and uncovers customers’ financial needs to identify and offer appropriate products and services.
• Displays curiosity to identify fraudulent activity.
• Reads, understands, and follows all relevant operational procedures.
• Supports referral goals for the branch by focusing on and referring basic bank products to the appropriate business partner.
• Provides an extraordinary client experience during face‑to‑face, phone, and electronic interactions.

• High School Diploma or GED, required.
• 1 year of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.
• Ability to think critically and provide appropriate solutions.
• Requires reading, writing, and basic math skills.
• Ability to lift up to 25 pounds.
• Ability to stand for extended periods of time.

• Competitive Incentive Plan:
  Earn rewards that match your efforts.
• Professional Development:
  Grow your skills with our tailored premier banker programs.
• Career Growth:
  Clear paths to achieve your professional goals.
• Comprehensive healthcare coverage (medical, dental, vision).
• 401(k) retirement savings plan with employer match.
• Employee assistance program, life, disability, and tuition assistance.
• Mental health resources, identity theft protection, legal support.
• Auto and home insurance, pet insurance, discount marketplace access.
• Paid vacation, sick days, volunteer days, and holidays.

506 South 10th Avenue, Caldwell, Idaho 83605. Ability to work fully onsite at posted location.

$18.00 to $20.00 per hour, dependent on job‑related knowledge, skills, experience, education, and geographic…