Clinic Manager - Caldwell​/Cleveland

Clinic Manager - Caldwell / Cleveland

Terry Reilly Health Services

We are looking for an experienced Clinic Manager who has a heart for helping others. We offer a fun and caring work environment, competitive pay based on experience, and excellent work-life balance. A professional approach and compassion for others are a must.

In collaboration with Clinic Leadership, oversee daily operations of the assigned clinics to run operations effectively and efficiently. Responsible for meeting utilization and schedule metrics while maintaining a positive patient experience. Supervise the assigned Front Office Supervisor and front office staff. Ensure support for clinicians, foster teamwork of both front and back office and quality patient care. Collaborate with the Clinic Leadership Team to help implement and enforce protocols, policies, and procedures in accordance with Patient Centered Medical Home concepts.

Establish and maintain a professional and customer service‑oriented environment while meeting corporate and departmental goals, objectives, and policies.

• Bachelor's degree in business or healthcare administration OR four years of relevant experience (Healthcare Operations or Clinic Manager/Supervisor) in lieu of degree.
• Two years of additional experience in a health care setting that is directly related to the duties and responsibilities specified. This includes knowledge of Medicare, Medicaid, and major insurance carrier regulations, procedures, and benefit plans.
• Minimum of two years' supervisory experience with direct reports.
• Strong computer skills, using Microsoft Office products to include Outlook, Excel, and Word.
• Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relation skills.
• Ability to prioritize and handle stress related to demanding or challenging patients, competing priorities, and changing processes.
• Demonstrated ability to operate and navigate patient account information and inquiries, reporting, compile information within an EHR/CRM or other account platform.
• Strong written and verbal communication skills.
• Able to organize, prioritize, and coordinate multiple activities and tasks.
• Strong analytical and problem‑solving skills.
• Ability to work independently and use sound judgment. Able to set priorities, be organized and be a self‑starter.

• 4+ years' experience as an operations Manager or Clinic Manager/Supervisor with the demonstrated ability to develop staff.
• Master's degree in clinical or business‑related field.
• Experience in data analytics and practice management competency.
• Experience in an EPIC EHR.
• Bilingual in Spanish/English.
• Experience in an FQHC and/or working with underserved populations.