Information Systems Coordinator - Hands of Promise Campus

Information Systems Coordinator - Hands of Promise Campus

Join to apply for the Information Systems Coordinator - Hands of Promise Campus role at Idaho Youth Ranch.

The Idaho Youth Ranch is one of the oldest non‑profit agencies in the state of Idaho. Our mission:
We unite for Idaho's youth by providing accessible programs and services that nurture hope, healing, and resilience.

• Relationships are the foundation of our workplace.
• We are all committed to the same mission.
• Growth is always possible.
• We treat each other with compassion.
• Trust guides us to transparency.
• Joy sustains us.

• Affordable medical and dental care, voluntary benefit options, and a 401(k) match.
• Paid time off and employee discounts on purchases at our thrift stores.
• A caring and compassionate work environment.

As an Information Systems Coordinator, you help nurture hope, healing, and resilience in Idaho's youth by supporting our day‑to‑day operations, including the network of thrift stores that fund our programs and services.

• Bachelor's degree or related experience and specific certification in the field of expertise.
• Previous experience as an IT coordinator for 5 years.
• In‑depth knowledge of a variety of IT systems, databases, and applications.
• Familiarity with TCP/IP protocols and LAN/WAN configuration.
• Hands‑on experience troubleshooting and repairing complex IT issues.
• Strong attention to detail and competent vocabulary.

• CompTIA A+, CompTIA Network+, and CompTIA Security+ or equivalent.
• Previous experience in help desk support.

• Provide technical support to employees via call‑ins, email, or live chat.
• Assist in the design, planning, and execution of training on system and network use.
• Install and configure computer hardware, equipment, and software programs.
• Monitor the helpdesk ticket system, network, and server health.
• Perform troubleshooting and execute needed repairs.

The Idaho Youth Ranch is an equal opportunity employer. The organization is a qualifying employer for the Public Service Loan Forgiveness (PLSF) program. For more information regarding this position, benefits, and to submit your application, visit our website:(Use the "Apply for this Job" box below)..