ACD & Telephony Administrator – Cloud Transition Expert
Listed on 2026-11-01
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IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations, IT Support
Empower AI is seeking an Automated Call Distribution (ACD) / Telephony Administrator for the Department of State. You will manage an ACD telemetry system, support real-time call management, and help migrate to a cloud-based GFP CXone platform across the enterprise.
The role requires 5+ years in IT, a Bachelor's in IT or related field, and a Secret Security Clearance; ITIL 4 Foundation is preferred. Will travel up to 10% and work within a DoS environment.
Our group is growing, and we are hiring a ACD & Telephony Administrator – Cloud Transition Expert in , United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the ACD & Telephony Administrator – Cloud Transition Expert role in the description above.
We appreciate your interest in this position.
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