Jack Box - Assistant Restaurant Manager

Position Summary

Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal and external service, build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

• Internal Service:
  Recruits, selects, trains, develops, and evaluates restaurant employees; monitors staffing levels; ensures training systems are implemented; identifies and develops internal candidates for management; creates a friendly, fun, clean, and safe restaurant environment; motivates employees to achieve high performance.
• External Service:
  Manages daily activities to achieve operational excellence; ensures guests receive an exceptional experience through proper training and accountability; monitors adherence to all JIB systems, procedures, and food safety requirements; resolves guest concerns promptly; maintains brand image and cleanliness.
• Higher Profits:
  Partners with the Restaurant Manager to analyze operational and financial performance; identifies trends and implements action plans; protects the JIB brand; monitors costs and adherence to budget and restaurant goals.
• Other duties:
  Performs related tasks and responsibilities as required and assigned.

• Fostering the Culture:
  Demonstrates passion for the business, manages with integrity, embraces the Service Profit Chain and “My Promise To You”, and treats employees and guests with respect.
• Training / Coaching / Development:
  Serves as a role model; motivates and inspires employees; provides learning opportunities and performance feedback.
• Guest Focus:
  Passionate about providing a high‑quality guest experience; understands guest perspectives and exceeds expectations.
• Food Quality / Safety:
  Maintains high awareness of food quality, safety, and cleanliness; consistently serves great food and uses established systems.
• Business Management:
  Adapts to multiple demands, prioritizes, delegates, and follows up; demonstrates attention to detail and strong organizational skills.
• Other qualities:
  Harbors strong ethical standards, demonstrates pro‑active communication, and performs other related duties as required.

Education – High School Diploma, G.E.D., or equivalent required;
Associate’s or Bachelor’s degree preferred.

Experience – Minimum 1+ year as a Shift Leader or 1 year as an Assistant Manager with full work‑station certification (internal promote); or minimum 3 years as an Assistant Manager with some P&L responsibility (external recruit).

Knowledge / Skills / Abilities – At least 18 years old; completed Assistant Manager training;
Serv Safe certified; fluent in English; strong interpersonal, basic math, analytical, and organizational skills; proficient with computers; valid driver’s license with insurance; willingness to use personal vehicle for business travel; integrity and ethical behavior.

Physical Requirements – Ability to stand and walk 85‑95% of shifts; lift 10‑65 lbs; move freely throughout the restaurant; operate equipment; use a computer keyboard; drive a motor vehicle as needed.

Competencies – Customer focus, dealing with ambiguity, learning on the fly, problem solving, composure, confronting direct reports, developing others, ethics and values, hiring and staffing, integrity, managerial courage, motivating others, priority setting, drive for results, self‑knowledge, sizing up people, building effective teams, managing vision and purpose.

Reasonable Accommodation – Jack in the Box, Inc. and its affiliates will provide reasonable accommodations to qualified individuals with a disability to enable them to perform essential job functions.

Mid‑Senior level

Full‑time

Management and Manufacturing