Technology Support Specialist II

San Diego State University is seeking a Technology Support Specialist II to provide hands-on IT support across SDSU Imperial Valley campuses.

In this role, you’ll help faculty and staff with the technology they rely on every day—from computers and software to classrooms, labs, audiovisual equipment, and connectivity. Your work will include troubleshooting technical issues, setting up and maintaining equipment, deploying computers and software, and helping users navigate their technology needs.

If you enjoy solving problems, working directly with people, and having variety in the technology you support, this role offers the opportunity to put those skills to work as part of the SDSU Imperial Valley community.

Note:

This position will work onsite at SDSU Imperial Valley Campuses (Calexico, CA & Brawley, CA), which are two hours east of SDSU Main Campus.

• Install, configure, maintain, and troubleshoot computers, software, operating systems, peripherals, and other technology.
• Support technology used in offices, classrooms, labs, and other campus environments.
• Assist with computer and software deployments, equipment moves, upgrades, and standardized configurations.
• Troubleshoot network connectivity and system issues, coordinating with other IT teams when needed.

• Work directly with faculty and staff to resolve technology issues and understand their support needs.
• Provide technical guidance and training to users with varying levels of technology experience.
• Collaborate with SDSU IT colleagues and vendors to troubleshoot and resolve issues.
• Document incidents and resolutions using Service Now.

• Test and maintain software, security configurations, workstations, and other assigned technology.
• Help identify and evaluate technology tools and equipment based on campus needs.
• Maintain documentation for system configurations, procedures, and troubleshooting.
• Support the ongoing maintenance and reliable operation of technology across SDSU Imperial Valley.

We’re looking for a technology professional who enjoys troubleshooting, helping people, and working with a variety of technology.

Experience in the following areas is especially valuable:

• Hardware, software, and peripheral troubleshooting
• Windows and/or Mac environments
• Computer and software setup, configuration, and deployment
• Basic network connectivity and system troubleshooting
• Providing approachable, service-focused technical support
• Classroom, lab, audiovisual, or other specialized technology

Bilingual English/Spanish skills are a plus.

• Support your campus community – Work directly with the faculty and staff who rely on technology for teaching, learning, and day-to-day operations.
• Work with a variety of technology – Support computers, software, classrooms, labs, audiovisual equipment, and other campus technology.
• Be part of SDSU Imperial Valley – Support technology across Imperial Valley locations, including academic programs and facilities in Brawley.
• Connect with SDSU IT – Work as part of the Imperial Valley technology support team while collaborating with IT colleagues across the university.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here:
Working at the CSU.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m.,…