Customer Service Invoicing Coordinator

We are seeking a responsible and detail-oriented Customer Service – Invoicing coordinator to manage customer invoicing, accounts receivable (AR), and credit control functions. This role requires strong coordination with customers and internal teams, hands‑on experience with ERP and Quick Books, and the ability to monitor customer payments, credit limits, and credit terms and support Customer Service team's operations.

• Act as the main point of contact for customers regarding billing, invoices, and payment-related matters
• Provide professional and timely responses to customer inquiries
• Coordinate internally to resolve billing discrepancies or customer issues

• Prepare, issue, and manage customer invoices accurately and on time using ERP & Quick Books
• Record and apply customer payments, ensuring accurate AR balances
• Monitor accounts receivable aging and actively follow up on overdue payments
• Trace and track outstanding payments to ensure timely collection
• Prepare and issue monthly statements to customers and follow up for settlement

• Conduct reference checks for new customers prior to account activation
• Set up new customer accounts in the system, including agreed credit limits and credit terms
• Monitor customer credit limits and payment behavior on an ongoing basis
• Flag potential credit risks and elevate issues to management when necessary

• Prepare and maintain AR-related financial reports, including aging reports and collection status
• Provide regular AR summaries and cash collection updates to management
• Support month‑end closing activities related to accounts receivable
• Assist with audits or internal financial reviews when required

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Proven experience with Quick Books, especially in invoicing and AR functions
• Experience in customer service, billing, credit control, or accounts receivable roles
• Strong attention to detail and accuracy
• Good organizational and follow-up skills
• Strong communication and negotiation skills
• Ability to work independently and handle confidential financial information

• Experience managing credit limits and credit terms
• Familiarity with AR aging analysis and cash flow monitoring
• Experience in a B2B or service‑based environment