Credit Manager

Credit Manager – Calgary, AB
Why Work Here
New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.

Behind that customer experience is a strong finance function that keeps the business running smoothly. This role plays a key part in that.

We’ve built our team around people who take ownership of their work, follow through, and communicate clearly. Many of our most successful team members come from high-volume collections or customer-facing roles where persistence, organization, and accountability are critical.

Treated Well
Your direct manager is an experienced and supportive finance leader who values accountability and clear communication. They provide guidance when needed but trust you to manage your work and make decisions.

You’ll be part of a collaborative team that works closely with branches across the organization, where your input is valued and your impact is visible.

Trained Well
You’ll receive hands‑on support as you get up to speed on our systems, processes, and customers.

You’ll also gain exposure to broader finance operations, credit decision‑making, and cross‑functional collaboration with Service, Parts, and Sales teams.

Paid Well
Our total compensation package offers job security, health, dental, EFAP, vision care, and life insurance.

The salary range for this position is $75,000 to $85,000, based on education and experience.

The Role
Under the supervision of the Assistant Controller, the Credit Manager is responsible for managing accounts receivable and driving collections performance across the organization.

You’ll work directly with customers and internal teams to ensure timely payments, resolve issues, and make sound credit decisions.

This role is ideal for someone with a strong collections background who is comfortable managing a high-volume portfolio, having direct conversations with customers, and taking ownership of results.

A Day in the Life of a Credit Manager
You start your day by reviewing aging reports and identifying accounts that need immediate follow‑up. You prioritize your list and begin reaching out to customers to secure payments, clarify issues, and keep accounts moving.

Some conversations are straightforward. Others require persistence, problem‑solving, and the ability to navigate difficult discussions while maintaining relationships.

Throughout the day, you’re tracking commitments, following up consistently, and ensuring nothing slips through the cracks. You’re also working with branches to resolve invoice discrepancies or delays that may be impacting payment.

You’ll review new accounts, assess credit risk, and set appropriate limits. You’ll also handle credit override requests, balancing risk with business needs.

It’s a fast‑paced role where organization, follow‑up, and communication drive success. By the end of the day, you’ve moved accounts forward, reduced risk, and kept the business running smoothly.

Collections & Accounts Receivable – 70% of your time is spent here

Own and drive collections across a high-volume portfolio

Proactively follow up on past due accounts and secure payment commitments

Manage customer conversations professionally and confidently

Track and follow up on commitments to ensure timely payment

Resolve disputes and work with internal teams to remove payment barriers

Maintain accurate customer records and account information

Ensure invoices are submitted and accepted through third‑party systems

Credit & Decision Making – 30% of your time is spent here

Review and assess new customer accounts

Establish and manage credit limits based on financials and history

Make credit…