Billing Operations Customer Support Specialist

Billing operations support in Canada requires organized case management, payment troubleshooting, and responsive communication with technical customers.
As a Billing Support Specialist, you will own customer billing inquiries and support operations. You will manage payment disputes, extension requests, usage optimization questions, and invoice concerns. Your work will help improve internal tools, workflows, and customer-facing billing processes.

Key Responsibilities:

Own billing questions, payment disputes, and support requests
Manage multiple cases with responsiveness and attention to detail
Guide customers toward documentation and previous solutions
Identify recurring issues affecting billing experiences
Recommend workflow and internal tool improvements
Requirements:
At least two years of customer support experience
Understanding of billing processes for technical customers
Strong organizational and independent working skills
Ability to navigate ambiguity and adapt quickly

Experience with asynchronous, distributed teams
Bring billing expertise, organization, and analytical problem-solving to improve support workflows and customer experiences across international markets.