Job specializations:
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Accounting
Job Description & How to Apply Below
Billing operations support in Canada requires organized case management, payment troubleshooting, and responsive communication with technical customers.
As a Billing Support Specialist, you will own customer billing inquiries and support operations. You will manage payment disputes, extension requests, usage optimization questions, and invoice concerns. Your work will help improve internal tools, workflows, and customer-facing billing processes.
Key Responsibilities:- Own billing questions, payment disputes, and support requests
- Manage multiple cases with responsiveness and attention to detail
- Guide customers toward documentation and previous solutions
- Identify recurring issues affecting billing experiences
- Recommend workflow and internal tool improvements
- At least two years of customer support experience
- Understanding of billing processes for technical customers
- Strong organizational and independent working skills
- Ability to navigate ambiguity and adapt quickly
- Experience with asynchronous, distributed teams
Bring billing expertise, organization, and analytical problem-solving to improve support workflows and customer experiences across international markets.
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