Residential Property Administrator

Equium Group, founded in Calgary in 2011, is a fully integrated real estate organization specializing in condominium, commercial, and residential real estate services. With a current portfolio valued at over $6 billion dollars, Equium Group offers property management, construction, marketing, leasing, and private mortgages. The company has received multiple awards, including the Consumer’s Choice Award for top Property Management company in Southern Alberta and recognition as one of Canada's Fastest Growing Companies.

As a Residential Property Administrator at Equium Group, you will provide essential administrative support to the residential property management team. This role ensures the efficient day-to-day operations of residential assets by coordinating communications, maintaining records, and delivering exceptional service to residents, vendors, and internal stakeholders.

• Act as the primary point of contact for tenant inquiries, complaints, and service requests.
• Follow up on lease renewals
• Move in inspection with new tenants
• Assist with tenant onboarding, including collection of documents, proof of insurance, proof of Utilities and key handovers.
• Issue notices related to inspections, rent increases, and policy violations.

• Track lease expiration dates and coordinate timely renewals.
• Prepare and distribute lease renewal documentation, addendums, and amendments.

• Receive and log maintenance requests; prioritize and dispatch to vendors or internal technicians.
• Schedule regular unit inspections, move-in inspections, and maintenance work.
• Follow up on service completion and ensure tenant satisfaction.
• Maintain records of all service work and vendor invoices.

• Assist Property Manager with reporting, communications, and property-level documentation.
• Update property management software with tenant, lease, and maintenance data.
• Prepare correspondence including notices, memos, and community updates.
• Manage the distribution and collection of access devices (keys).
• Program intercom on move ins
• Liaise with approved contractors and service providers for quotes and service appointments.

• Assist in ensuring the property complies with local building codes, health and safety regulations, and landlord-tenant legislation.
• Issue notices of entry
• Report safety hazards and assist in emergency response coordination.

• Provide a welcoming and respectful environment for residents.
• Support community-building initiatives like community garden, park and play
• Handle escalated concerns professionally, ensuring prompt and effective resolution.

• Minimum 2–3 years of administrative experience in a property management or real estate setting.
• Strong organizational skills with the ability to multitask in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with property management software (e.g., Yardi, Buildium, App Folio).
• Knowledge of the Alberta Residential Tenancies Act is a strong asset.
• High attention to detail, discretion, and a client-first approach.
• Comprehensive health, dental, and vision insurance.
• Paid vacation time.
• Retirement savings plan with company match.
• Opportunities for professional development.
• Life Insurance

Equium Group is committed to excellence in property management through integrity, innovation, and exceptional customer service. We offer a collaborative and respectful work culture where team members are empowered to grow, contribute, and make an impact across our portfolio.

• Mid-Senior level

• Full-time

• Administrative